Return to Help Index
Shipping and Returns
Back order
  We will first contact the customer to provide you with feedback and options. Some times we may have an item on back order. No additional shipping will be charged on back orders. You pay only the original shipping charge. All backorders not shipped with the original order will be shipped at our expense.
Returns
  We guarantee your satisfaction 100%. If you are not completely satisfied, simply return the item to us within 14 days of receiving your shipment. Return information is also provided on your enclosed packing list. Due to the nature of embroidered items, all sales are final and returns will not be accepted. All items must be unused and unwashed with all tags attached. We will gladly issue an exchange (for in stock items) or refund as requested. Returns/Exchanges will be refused unless issued a Return Authorization Number by one of our team members. Please contact customer service at 281-241-8414 ext.2 or custserv@frdepot.com for an RA#.

Thank you for shopping at FR Depot!


Please note: Please allow 2-3 days for processing. Original shipping/return charges are non refundable.


Our returns and exchange address is:


FR Depot
Attn: Returns Department
714 Center St.
Deer Park, TX 77536
Shipping
 

FREE GROUND SHIPPING on all continental U.S. orders $74.99 or more.

Processing time it varies, it will normally take 24 to 72 hours to process your order. Excluding weekends and holidays. We do not guarantee same day shipping.

Shipping costs are based on weight of the order and how far your location is from our warehouse

All Orders are shipped via UPS Standard Ground unless requested, we can ship via USPS, 3-Day Select, 2nd Day Air or Next Day Air to the United States. All Canada orders will be shipped via USPS.

Weekend or holiday delivery is not available.

We make no guarantee on delivery time and are not responsible for delays caused by UPS, weather or other issues out of our control.

UPS Ground: Orders that ship UPS ground normally take 2-7 days for delivery depending on how far your location is from our warehouse.

3 Day Select: Selecting 3 Day Select does NOT mean you will receive your order three days after the order is placed. It means that once your order actually ships, it will ship UPS 3 Day and arrive in three business days. Excluding weekends and holidays. We do not guarantee same day shipping.

2nd Day Air: Selecting 2nd Day Air does NOT mean you will receive your order 2 days after the order is placed. It means that once your order actually ships, It will arrive in 2 business days .

Next Day Air: By selecting Next Day Air, we can guarantee your order will arrive next business day IF you place your order no later than 10 AM CENTRAL STANDARD Time. This does not apply to weekends.